Is Hostgator Good?

Is Hostgator Good as people said? Check out my review after 2 years with them, plus many feedbacks from other customers.

HostGator was founded in 2002 and since then has grown from a small hosting company with just 3 servers into a major player with 8,000 servers under management, making it one of the top 10 web hosting companies.

Packages offered

HostGator offers Shared Hosting, VPS Hosting and Dedicated Server Hosting each with various packages. The shared and VPS hosting were previously just Linux based but since May 2011 shared Windows hosting is also available. Dedicated Server hosting can be Linux or Windows.

The Shared Hosting has three plans “Hatchling”, “Baby” and “Business”. All three are sold on an “Unlimited” basis, which at least keeps it simple. The only significant difference between the Hatchling and Baby plans is that the former is limited to one domain. The Business Plan adds a private toll free phone number, dedicated IP address and allows a private SSL certificate.  All include a site builder and cPanel.

HostGator widely advertise a price of $4.95 which relates to the Hatchling plan – if you pay 36 months in advance. If you want this plan on a monthly basis it is $8.95. There is no contract so you can cancel hosting at any time and get a pro-rata refund. There is also a 45 day Money Back Guarantee during which period you can request a full refund (of course cancellation and money back guarantee does not cover domain name registration). HostGator coupon codes are easily available to discount these prices (a coupon code is usually applied automatically but better reductions are available – see link on this page).

Technical Service

Looking through numerous customer comments, the general view is that the technical service provided by HostGator is very good. Apart from maintenance (done at night time in Texas) there is little downtime. There are a few critical comments regarding technologies they don’t support but this will not affect the vast majority of people looking for hosting as they deliver well what the website says they will deliver.

Support Service

Support is where HostGator score very highly in customer HostGator review feedback. This is provided 24/7 by toll free telephone, chat, email and a ticket system.  Most customers seem to rate the support as excellent, with a quick response time, although a few felt that their questions were not answered satisfactorily.

Other Customer Comments

I did see a few negative comments relating to payments and refunds but it would be very surprising if all comments (about any organization) were positive. The fact that HostGator allow you to pay monthly without a contract was the deciding factor for several people.

Hostgator Review By: Jim, Texas
Site Hosted:http://10webhostingservices.com/hostgator_reviews.html	IP Address: 92.82.173.189
Best Web Hosting
Hostgator is certainly the most convenient web hosting package…use it for a long time but I never disappointed!:-) Review Added on: 2009-09-30

Hostgator Review By: Michael, London
Site Hosted:http://michaelwillow.com/	IP Address: 89.127.245.99
It is a good host
I think it is a good host. The only negative, you have to tolerate a little bit of downtime or better say it, slow browsing. Comparing with all the other hosts I tried this is the best. Their support is good. Once I messed up my php code and they fixed it, despite that this is not their job. Sometimes they don’t give me a clear answer or they confuse me but I think that has to do with the person who is behind the pc as an individual, not with the whole company. In overall the positives are much more than the negatives. It is a trustful company and I recommend it. Review Added on: 2009-08-11

Hostgator Review By: Xavier Fernandez, London
Site Hosted:http://password-eu.net	IP Address: 81.99.198.142
Great Customer Support
I have used Hostgator for about 3 years now. The very few times I had to get in touch with them – mainly because I was moving sites from one host to another – they were very helpful. So thumbs up for customer support. New features are implemented to the Control Panel all the time to keep users updated to the latest option in webhosting. I think is very good value for money. Review Added on: 2009-07-22

Hostgator Review By: mrs. bong, indonesia
Site Hosted:http://www.selphiebong.com	IP Address: unknown
the best web hosting
Its been 2 years I’ve been using hostgator, and this is the best web hosting ever. I’ve no of websites and I only satisfied with hostgator service, ever. They have the best support too. I just upgraded my plan to business, and continue it for another 3 years. Kudos. Review Added on: 2009-06-17

Conclusion: Is Hostgator Good?

Customer HostGator review  feedback was overwhelmingly positive and my own experience supports this. If you are looking for a reasonably priced service that simply delivers what it promises give HostGator a try.